1. IDENTIFICATION AND SCOPE

1.1. The websites gruposrm.com, tiendasrm.com and espuf.com (the "Sites") are operated by SRM GROUP S.A.S., NIT 830.069.355-8, located at AC 100 No. 49-87, Bogotá D.C., Colombia, contact email gruposrm@gmail.com (hereinafter, "The Company").

1.2. These terms regulate access and use of the Sites and their functionalities (registration, quotes, content, forms). Purchases are governed by the General Terms and Conditions of Sale and the processing of personal data by the Data Processing Policy, both published on the Sites. In case of contradiction, the General Terms and Conditions of Sale prevail for purchases.

1.3. The User's use of the Sites implies acceptance of these terms. In processes that require it (registration and purchase), acceptance will be collected expressly and The Company will keep a record of it.

2. USER ACCOUNT

2.1. "User" is the natural or legal person —or whoever acts on their behalf— who browses the Sites or completes the registration form. Access data (username and password) are personal and non-transferable; the User is responsible for their safekeeping and the use made of their account.

2.2. The User commits to providing accurate, complete and up-to-date information in their registration. The effects of inaccurate data on invoicing are regulated in the General Terms and Conditions of Sale.

2.3. The Company may suspend or cancel the User's account, after prior notice to their registered email, when there is non-compliance with these terms, fraudulent use or risk to the security of the Sites or other users. Account suspension does not affect the User's rights over orders already placed nor their rights as a consumer.

3. PROHIBITED USES

When using the Sites, the User shall refrain from:

Compromising or attempting to compromise the security of the Sites, accessing unauthorized sections or bypassing technological protection measures.
Introducing viruses, malware or any code designed to damage, interfere with or take possession of systems, data or information.
Sending unsolicited communications (spam) or third-party advertising using the resources of the Sites.
Publishing or transmitting illegal, defamatory, discriminatory, obscene content or that infringes the rights of third parties.
Copying, extracting in bulk (scraping), reproducing, selling or commercially exploiting the Sites, their content or code, without prior written authorization from The Company.
Impersonating other people or using the identity or data of third parties without authorization.

Non-compliance with these rules authorizes The Company to suspend access in accordance with section 2.3 and, where appropriate, inform the competent authorities.

4. INTELLECTUAL PROPERTY

4.1. The trademarks, trade names, logos, graphic designs, photographs, texts, information compilations and other contents of the Sites are the property of The Company or its suppliers and licensors, and are protected by Colombian copyright and industrial property laws and applicable international treaties.

4.2. The User receives only an authorization for personal and non-commercial use of the Site contents. It is forbidden to reproduce, modify, distribute or create derivative works for commercial purposes without prior written authorization from The Company. Download or printing of copies for personal use (for example, product sheets or quotes) is permitted.

4.3. The User may not remove or conceal copyright notices, trademarks or property legends of The Company or third parties.

5. CONTENT SUPPLIED BY THE USER FOR CUSTOMIZATION

5.1. When the User delivers files, logos, images, texts or designs for customization or product manufacturing, he declares and guarantees that he is the holder of the necessary rights or that he has authorization for their use.

5.2. The User grants The Company a limited, non-exclusive and free license to reproduce and adapt such contents for the sole purpose of quoting, designing, manufacturing and delivering the contracted order.

5.3. The User shall be liable to The Company and to third parties for claims arising from the infringement of intellectual property rights over the contents supplied by him. The Company may reject orders whose contents are manifestly illegal or infringe third-party rights.

5.4. The Company may photograph the manufactured products for portfolio and promotion purposes, unless the User requests otherwise in writing before delivery or there is a confidentiality agreement.

6. SITE AVAILABILITY AND THIRD-PARTY LINKS

6.1. The Company endeavors to keep the Sites available and updated, but cannot guarantee error-free or uninterrupted operation (maintenance, technical failures or external causes). Errors will be corrected within a reasonable time once detected or reported.

6.2. Obvious errors in published information (for example, a manifestly unreasonable price resulting from a technical failure) will be corrected and communicated in accordance with the law. The prices and conditions applicable to each purchase are those informed at the time of the transaction, according to the General Terms of Sale.

6.3. The Sites may contain links to third-party sites, which are offered by way of reference. The Company does not control such sites and does not assume responsibility for their content or availability; the use of those links is governed by the terms of each destination site.

7. LIABILITY

7.1. The Company is responsible for the products and services it sells under the terms of Law 1480 of 2011 and the General Terms of Sale. Nothing in these terms limits, excludes or conditions the rights recognized by law to consumers; any contrary stipulation shall be deemed unwritten.

7.2. The User agrees to use the Sites in accordance with the law and these terms, and shall be liable for any damages caused to The Company or to third parties by improper use of the Sites or breach of these terms, in accordance with general liability rules.

7.3. It is recommended that the User keep their equipment and browser updated and protected. The Company applies reasonable security measures on its Sites, as described in the Personal Data Processing Policy.

8. MODIFICATIONS

8.1. The Company may modify these terms to reflect legal, technical, or service changes. Modifications will be published on the Sites with their version date and will not be retroactive: each purchase or use shall be subject to the terms in effect at that time.

8.2. When changes are substantial, they will be communicated through visible notice on the Sites or communication to the registered email, before taking effect.

9. APPLICABLE LAW AND DISPUTE RESOLUTION

9.1. These terms are governed by the laws of the Republic of Colombia.

9.2. Disputes arising from consumer relations may be handled before the Superintendency of Industry and Commerce (www.sic.gov.co) or before competent courts, in accordance with general rules. The parties may, by mutual agreement and for each case, resort to alternative dispute resolution mechanisms (mediation or arbitration in accordance with Law 1563 of 2012), without this being mandatory for the consumer.

9.3. If any clause of these terms is deemed invalid, the others shall remain valid and the affected clause shall be understood as replaced by the corresponding legal rule.

10. NOTICES AND CONTACT

10.1. The Company's notices to the User will be sent to the registered email address. User communications to The Company are directed to gruposrm@gmail.com or to the channels published on gruposrm.com. For the exercise of rights regarding personal data: habeasdata@gruposrm.com.

10.2. We appreciate your comments and suggestions to improve our Sites and services.