DELIVERY AND TRANSPORT OF YOUR MERCHANDISE.

1 -) Delivery Times

In-stock products and for immediate delivery: Finished products* and those ready for delivery** are generally shipped within the following 24 - 48 hours (on business days) after receiving your payment.
* The finished product is usually available and functional for its purpose but must be placed in its packaging unit and prepared for shipment.
** The product ready for delivery is understood as available and ready in its packaging unit, but must be prepared for shipment.

Products for manufacturing: Such shipments are made up to 24 hours (on business days) after the product has been manufactured. Production/manufacturing times are stipulated on the product information sheet.
Please note: - If your order involves several items of different references to be produced, you must take into account the time of the item that takes longer to produce and add the maximum days of each "additional unit" that appears in the other items, this will determine the manufacturing time.

By way of example:
Product X takes 8 to 10 business days to produce 1 or 2 units
Additionally, for each additional unit of product it requires 2 business days
Product Y takes 4 to 6 business days to produce 1 or 2 units
Additionally, for each additional unit of product it requires 1 business day

So...
- If you are going to request 1 unit of each product you should add 10+4 (Product with longer production time + shorter time of the product with less production time)

- If you are going to request several units of each product X and Y, then: X=3 units and Y=4 units. The equation to calculate production times would be: 10+2+4+1+1 (10 product with longer production time and up to 2 units of product, 2 for each additional unit of product X, after the first two units. 4 shorter time of the product with less production time and up to 2 units of product. 1+1 additional days to manufacture the other 2 additional products Y)

Products that are out of stock: These shipments are made 24 hours after being received and inventoried.
Stock times depend on our suppliers. Normal time is 5 to 10 business days, but in some cases this process may take longer.
Additionally, keep in mind the transit time your package may take before reaching its final destination. This transit time is generally described following each available carrier for our store. (Ex. FedEx, Servientrega, etc...)
The shipping method is without signature of receipt (Not certified). If you wish a delivery with signature (certified) it can be done with an additional charge, which we ask you to contact us in advance for this purpose. Whatever shipping method is selected, we will present as soon as possible a link that allows you to track your shipment online.

Additional Times
In some cases, there may be factors that increase production times. In any case, these events will be communicated so that BEFORE making the purchase, our customers are aware of the delay that the process will suffer and the time that the event will take and can calculate the increase in time that the delivery or dispatch of your order will suffer.

2 -) Shipping / Delivery Methods

It is understood that the carrier is requested by the Customer through Grupo SRM, to carry out the pickup of product previously purchased at our facilities and transport it under the customer's responsibility to the destination indicated previously by the customer.

2.1- Conditions
- All product delivery is carried out at our facilities or is understood to be delivered at our facilities (EXW).
- Any delivery location other than our facilities is understood as shipment or dispatch.
- All shipment or dispatch is carried out only upon explicit request of the customer and under their entire responsibility.
- Grupo SRM S.A.S. does NOT perform deliveries outside its facilities, but makes available through its platform the service of transportation companies so that the customer can contract their services.
- In order to expedite the carrier's service, SRM Group S.A.S. may be the collecting agent for the payment that the customer must pay to the carrier for its service and may or may not charge an intermediation fee for this purpose.
- No partial deliveries or dispatches are made unless this modality has been previously agreed upon.
- To make partial deliveries, 50% of the value of the merchandise in production must be paid and 100% of the product to be delivered or dispatched.
- For ALL delivery or dispatch, the value of the order must be paid in full, as well as the dispatch cost in case it is requested.

2.2- Shipment or dispatch through approved carriers in the store.
Only previously paid products may be sent or dispatched to the Customer.
The initial shipping costs paid at the store - www.TiendaSRM.com - include packaging and preparation of the product for shipment, the authorized pickup request to the carrier designated by the customer in the order, or if applicable the handling to the dispatch point set by the carrier and the shipping freight.
The shipment may consist of a fixed amount and a variable amount based on the weight and volumetric weight of the product. Also the payment of merchandise insurance up to an amount of COP $100,000 for domestic shipments and up to U$100 for international shipments. If the price of the merchandise exceeds this amount, the Customer understands that some carriers charge a surcharge for values exceeding or in some cases do not issue insurance for higher values than previously indicated, in which case it will be the Customer who is responsible for contracting and assuming the corresponding insurance cost for the total value of the merchandise.
Shipments do NOT include surcharges, fees and taxes or costs associated with national, local procedures that may be generated both for departure from the place of origin or for entry to your place of destination, which will be assumed by the customer or in its default by the recipient.
In the event that the customer and/or the recipient refuses to pay the additional costs generated by the import process, the merchandise will be retained by the carrier for a reasonable time and subsequently returned with surcharge to its place of origin. The Customer understands that they are responsible for the costs, expenses and surcharges that these procedures may generate to achieve possession of the merchandise.
Special packaging will be budgeted and charged separately.
The standard weight for merchandise handling is 25 kilograms. The maximum weight allowed by law for handling cargo by one person is 40 kilograms, therefore, if your shipment exceeds that weight, you must make as many shipments as necessary that do not exceed that weight.
Your shipment may group several different products in the same package that does not exceed 40 kg in weight.
We take special care in packages containing fragile items, which is why we ensure that your merchandise arrives in perfect condition at its destination (these packages are usually large in size).
In rare cases, handling by carriers exceeds the limits of the package and the merchandise suffers damage. In this case, please document the delivery and contact the carrier. If applicable, we can help you with the merchandise documentation issued by the carrier and received, and in some cases with photographic documentation previously taken at the time of delivery to the carrier.
All shipments include basic insurance (Section 2.2) that covers damage and loss of your merchandise up to said amount. In case of damage, this insurance is ONLY effective provided that the package is opened and verified in front of the carrier and not later.

Important: In order to make effective the insurance of partial or total damage due to poor handling of the product during its transport, the customer will be responsible for documenting (Photos, video, written description) the process of receiving the merchandise for a formal claim with the transportation company.
Our company SRM Group S.A.S. assumes no responsibility for damage and/or loss of merchandise delivered to third parties for transport and will only assist the customer in their claims process with the transportation company in order to remedy the loss of transported product.
Shipments do NOT include any other expenses not specified.

The Customer understands and accepts that the times described in the information sheet of each carrier for product delivery are a reference and do not form part of the contract, and also understands that SRM Group S.A.S. is not responsible for delays in delivery of the order, regardless of the cause, but will be available and ready to assist the customer to achieve product delivery under the best terms and times possible.

2.3- Different or later request for shipment or dispatch of order:
In this case it is also understood as an EXW delivery by SRM Group S.A.S. / TiendaSRM.com
It occurs when the carrier used is different from any of the carriers authorized by SRM Group E.U. to offer their services in the store, or when the shipment or dispatch was not requested, included or paid with the initial order.
The customer may choose not to pay the shipping cost to the carrier through our store and opt for other shipment methods, forms and payment of their preference.
Only previously paid products may be sent or dispatched to the Customer.
When the customer responsible for the order cannot personally pick up the requested order at our facilities, they must designate and authorize another person or company to withdraw the merchandise. For this purpose, they must complete and deliver to Grupo SRM / TiendaSRM.com the following merchandise delivery authorization form to their carrier: To download the form visit: http://www.gruposrm.com/GrupoSRM_Descargas/GrupoSRM-FormularioEnvio.pdf

2.3- Pickup
Only previously paid products may be delivered to the Customer.
The customer may pick up their merchandise at our Factory where a formal delivery will be made.
The customer may pick up their merchandise at our points of sale and showrooms, provided they are enabled for this purpose and with prior agreement between the parties.
For delivery, an appointment must be scheduled (Date, time and place). Regardless of the location selected.
Note: In case of non-appearance of the customer at the place at the agreed time, our staff will wait a maximum of 10 minutes. The Customer understands that they must schedule a new appointment for delivery. Such appointment will be scheduled again according to availability within the following 15 business days.

Important: Merchandise that has not been picked up by the Customer, once twenty (20) calendar days have elapsed, will be declared abandoned merchandise.

3 -) Calculate your shipping costs.

There are 2 ways to calculate shipping costs as follows:

3.1- Shipping cost per product, or individual:
On the detail page of each product, the button appears: "Calculate shipping costs".

When you click the button a box will appear. Indicate your Country, your City and the quantity of product you wish to purchase. When calculating, the delivery options and the cost stipulated for each one will appear.

3.2- To calculate Total shipping costs (Shipment of multiple products in a single order) at the "checkout":
- Select the product(s) of your interest and click "add to cart"
- Go to the cart and click "Go to checkout"
- The page "Products in your cart" will appear, as well as "1- Account" You must register and include your shipping address with city and country, or log in to your user account if it has already been created, you will also find "2- Delivery Methods" there the value of the shipping stipulated for your order will appear.

Note. Only by creating the user account and registering your shipping address can the system calculate shipping costs, otherwise this calculation may be incorrect.
Shipping costs and carrier alternatives will appear for you.
Your packages are shipped at your own risk and responsibility.

4 -) Returns

4.1. Paid by the carrier (Making the insurance effective). This will be assumed by the carrier provided that the merchandise is verified at the time of delivery in front of the carrier and it is verified and proven that it has suffered damage, alterations or deterioration during the shipping process.
Important: This modality (Insurance and return) loses its validity once the carrier has delivered the merchandise and the customer makes a subsequent verification of it.
4.2. Payment charged to the customer: When the carrier's insurance has expired or cannot be made effective. When the Customer picked up the merchandise at our store and wishes to return it through a carrier, when the customer selected a different carrier offered by Grupo SRM / TiendaSRM.com. When the customer wishes to return the merchandise for refunds or exchanges, in case this policy is applicable to the product.
4.3. Payment charged to Grupo SRM / TiendaSRM: When the merchandise is in the first year of its warranty period and is returned for manufacturing defects accepted by the RMA department, Grupo SRM / TiendaSRM.com will assume the cost of return shipping of the merchandise once it has been submitted and approved by the RMA department, reimbursing the customer for the value of said freight, and will assume the new dispatch to the original address assigned by the Customer for receipt.